Shield Alliance International Limited Privacy Policy

We, at Shield Alliance International Limited and its affiliates and subsidiaries (collectively referred to as “we”), are committed to protecting your privacy. This Privacy Policy applies to both our website, and any other ancillary service portal(s) that either Shield Alliance and/or its affiliates or subsidiaries provide. This Privacy Policy governs our data collection, processing and usage practices of Shield Alliance and its affiliates of Shield Alliance. It also describes your choices regarding use, access and correction of your personal information. By using the Websites or the Service Portal, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Service Portal.

  • We periodically update this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Privacy Notice

This Privacy Notice sets out how we may use, process and store your personally identifiable information (PII). We may get that information from you or our affiliates, subsidiaries, partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. In other cases, we will get that information from you with your permission and consent, or we may receive your personal information from third parties who you have given consent to pass this information on to us.

We may collect information from you because we have valid reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose.

Information Provided

You may give us information about you with your consent, for example:

  • through Contractual agreements such as accepting the privacy policy
  • By filling in a form or sending us an e-mail
  • Marketing responses

This information may be personal, financial, business or related to your contractual history with us. You may give us information for legal reasons, such as to enter into a contract with us, when you are buying goods or services from us, or when you are considering these options.

Information we collect about you

If you visit our website or member communities, support forums we may automatically collect information about you, for example:

  • Technical information
  • IP addresses
  • Information about what type of device you use to connect to our website
  • How you interact with our website.

This information may be personal, financial, business or related to your contractual history with us. You may give us information for legal reasons, such as to enter into a contract with us, when you are buying goods or services from us, or when you are considering these options.

Information we receive from other sources
  • We may receive information about you if you use any of the other websites we operate, any other services we provide, or from our business partners instructed to collect information on our behalf.
  • We also work with third parties, including, for example, business partners, sub-contractors in technical, payment and may receive information about you from them as part of the service we provide you, to fulfill the requirements of such services.

How We Use Information We Collect

Compliance with our Privacy Policy

  • We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Services are obligated through our agreements with them to comply with this Privacy Policy.
  • We do not share personal information with any third party unless separate consent has been obtained from you
  • We will never sell your Personal Information to any third party.

User of Personal information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites and to improve the Subscription Service; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our and/or our affiliates’ or subsidiaries’ business or the businesses of carefully-selected third parties which we think may be of interest to you. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your personal information with these companies, contact us at [email protected]

We will also use the information collected through our Service by our customers for the following purposes: (a) to provide the Service (which may include the detection, prevention and resolution of security and technical issues); (b) to respond to customer support requests; and (c) otherwise to fulfil the obligations under our Terms of Service.

Customer testimonials and comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent prior to posting the customer's name and testimonial.

Use of credit card information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Service providers

We employ other companies and people to provide services to visitors to our Website, our customers, and users of the Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

Security of your personal information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If you have any questions about the security of your Personal Information, you can contact us at [email protected]

Social media features

Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External websites

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Public forums

We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in "Opting Out and Unsubscribing" below.

Retention of personal information

We retain personal information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below. If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. After termination of the Service, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.

Compelled disclosure

We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with court order, or legal or administrative process.

Navigational information

We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with court order, or legal or administrative process.


We use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Websites, or register for the Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the shieldalliance website you visit. Shield Alliance International Limited keeps track of the Websites and pages you visit within Shield Alliance International Limited, in order to determine what portion of the shieldalliance Website is the most popular or most used. This data is used to deliver customised content and promotions within the shieldalliance Website and Service Portal to customers whose behaviour indicates that they are interested in a particular subject area.

Log files

We may collect demographic information, such as your post code, age, gender, preferences, interests and favourites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by us to maintain the quality of the Service, and to provide general statistics regarding use of our Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

Information we collect

When you visit our websites You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the email Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.

When you use our mobile application

We use website analytics software to allow us to better understand the functionality of our website. This software may record information such as how often you use the site, the events that occur within the website, aggregated usage, performance data, and where the website was visited from. Additional information we may collect on our Website includes your city location, device model and version, your device identifier (or “UDID”) and OS version. We may link information we store within the analytics software to Personal Information you submit within the service portal or website. We do this to improve services we offer you and improve our marketing, analytics and site functionality.

Personal information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Payment information

We collect and process payment information from you when you subscribe to or purchase any of our services, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

Information about children

The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected], so that we may delete the information.

Why do we collect Personal Identifiable Information (PII)?
We collect PII for the some or all of following reasons:
  • To provide services and support to you after you have entered into a contract.
  • To provide information about products or services you have shown interest in, if you are already an existing Shield Alliance International Limited customer.
  • To provide information to you about products or services you have purchased from us, or related products or services.
  • To provide goods or services to you under contract.
  • For legal reasons, for example, if you have entered into a contract with us.
  • To provide information to you about our products and services if you have consented to receive it.
What legal basis do we have for processing PII?
we may process your information because:
  • We have a contract with you or agreed to this privacy policy.
  • You have given us permission to do so.
  • We must provide services to you after you have purchased something from us.
  • To comply with the law.

Who might we share PII information with?

We may share your personal information with third parties, either because you have consented to allow us to do so or for fulfilling the service. For example, we may share your personal information with:

  • Sub-contractors and third parties for the purpose of providing or continuing to provide the products and services we are contracted to.
  • With third parties because you have given consent.
  • Shield Alliance International Limited must comply with a legal obligation.
  • To protect the rights, property, or safety of Shield Alliance International Limited, our customers or others.
  • We will exchange information with other companies or organizations to prevent fraud or to reduce our credit risks.

Transmission and storage of personal data

We primarily store and process PII data electronically. The company and its employees follow strict protocols in terms of handling and processing data.

How long is PII retained?

We will not retain PII for longer than required and we will keep this

  • For as long as required by law.
  • Until we no longer have a valid reason for keeping it.
  • Until you request us to stop using it i.e. Right to Erasure.

The company has an information retention procedure and schedule, which is monitored and complied with.

Refusal to provide Shield Alliance International Limited with personal information

If the personal information is necessary in order to supply goods or services to you under a contract, then we will not be able to enter into that contract or provide the products or services without that information.

Your Rights

We respect individual’s legal rights to their data. These covers;

  • The right to be informed - We are publishing this Privacy Notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use PII.
  • The right to access - the right to access your information. Contact us if you wish to access the personal information we hold about you.
  • The right to rectification - if the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.
  • The right to erasure - sometimes referred to as ‘the right to be forgotten’. If you want us to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact us.
  • The right to restrict processing - you have the right to ask us to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.
  • The right to data portability - we must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this effecting the usability of your data. The data must be held by us by consent or for the performance of a contract.
  • The right to object – You have the right to object to us about processing your data even if it is based on our legitimate interests.
  • The right to withdraw consent - If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and Shield Alliance International Limited stop processing your data.
  • The right to complain to a higher body - you have the right to complain to our Data Privacy Officer if you feel that we are not meeting its obligations in terms of GDPR or has not responded to your requests to solve a problem. Contact details here: [email protected].

Opting out and unsubscribing

Reviewing, correcting and removing your Personal Information

Upon request,we will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us.
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us.
  • To request that your user information not be used to contact you.
  • To request that your user information be removed from any solicitation list that we use.
  • To request that your user information be deleted from our records.
  • To opt out of being solicited by us or our affiliates or subsidiaries and third parties, if consented separately.

To unsubscribe from our communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email us at [email protected], Customers cannot opt out of receiving transactional emails related to their account with us or our Services.

Link to another websites

From time to time, our website may contain links to and from websites of our partner networks, advertisers, social media sites etc. If you follow a link to any of these websites, please note that these websites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these websites.

Retention and Destruction Policy

This Document Retention and Destruction Policy (Policy) provides for the systematic review, retention and destruction of documents received or created by the Shield Alliance International Limited in connection with the transaction of its business. This Policy covers all records and documents, regardless of physical form (including electronic documents), contains guidelines for how long certain documents should be kept and how records should be destroyed.

Document Retentation

  • We follow the document retention procedures outlined below. Documents that are not listed, but are substantially similar to those listed in the schedule will be retained for the appropriate length of time.

Electronic Documents and Records

  • Electronic documents will be retained as if they were paper documents. Therefore, any electronic files, including records of donations made online, that fall into one of the document types on the above schedule will be maintained for the appropriate amount of time. If a user has sufficient reason to keep an email message, it should be kept in the appropriate file or moved to an “archive” computer file folder. Backup and recovery methods will be tested on a regular basis.

Emergency Planning

  • The Organization’s records will be stored in a safe, secure and accessible manner. Documents and financial files that are essential to keeping the Organization operating in an emergency will be duplicated or backed up at least every week and maintained off site.

Document Destruction

EC-Council is responsible for the ongoing process of identifying its records, which have met the required retention period and overseeing their destruction. Destruction of financial and personnel-related documents will be accomplished by shredding if such information are held on physical files. EC-Council also performs periodic destruction process for financial and personnel-related documents when such information is stored in electronic media. We may destroy in any of the following manners based on the kind of device used to store such data:

  • Physical Destruction
  • Overwriting
  • File deletion
  • Media formatting

Document destruction will be suspended immediately, upon any indication of an official investigation or when a lawsuit is filed or appears imminent. Destruction will be reinstated upon conclusion of the investigation.


  • Failure on the part of employees or contract staff to follow this policy can result in possible civil and criminal sanctions against the Organization and its employees or contract staff and possible disciplinary action against responsible individuals. The Treasurer will periodically review these procedures with legal counsel or the organization’s certified public accountant to ensure that they are in compliance with new or revised regulations.

Changes to our privacy policy

  • We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes we will notify you by posting the revised Privacy Policy on our Websites and, if you have subscribed to our and/or affiliates’ and/or subsidiaries’ email communications, providing notice through the email address used when creating your subscription. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites, the Service Portal, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

Contact Us

  • If you have any questions about this Privacy Policy, please write to us by email at: [email protected]

Terms of Service

Welcome to “Web Site”), which is a site owned and operated by Shield Alliance International Limited (together with its parent company, subsidiaries, divisions, branches, affiliates and/or any other entities under common ownership or control of Shield Alliance International Limited, collectively referred to herein as “OhPhish”, “we”, “us”, “our” and “ours”). The following terms and conditions (the “Terms of Use”) form a binding agreement between you and us. Unless otherwise indicated, the terms “you”, “your” and “yours” when used in these Terms of Use means any user or visitor of this Web Site.

  1. Your access to and use of is subject to compliance with the terms and conditions set forth below (the “Terms & Conditions”) and if you are an End User, the End User License Agreement located at shall apply to you and if you are an MSSP (Managed Service Security Provider) or MSP (Managed Service Provider), as applicable, the Managed Service Security Provider Agreement located at shall apply to you in addition to the EULA.
  2. Your access to this Web Site (or portions thereof) and use of any materials (or portions thereof) is not intended, and is prohibited, where such access or use violates any applicable laws, rules or regulations.
  3. Trial If you are using OhPhish Technology for trial purposes, the trial related terms and conditions as specified in the EULA shall apply to you.
  4. Modifications of these content of use Shield Alliance International Limited reserves the right to change the terms, conditions, and notices at any time, and such modifications shall be effective immediately upon posting of such changes. You are therefore responsible for regularly reviewing these Conditions of Use and additional terms or notices posted on the website. Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement.
  5. PRIVACY.Please review our Privacy Policy, which governs our practices regarding the use and disclosure of your personal information (if any) collected through website and our online application.
  6. Electronic CommunicationsWhen you visit or send e-mails to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. We will communicate with you electronically or by telephone. It is further understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
  7. Copyright & Licenses Unless otherwise indicated and except for materials in the public domain, this Web Site and its design, text, content, files, selection and arrangement of elements, organization, graphics, compilation, translations, digital conversion (collectively “Materials”) and other matters related to, and all trademarks, logos, service marks, symbols, trade dress and all Materials provided on or through, this Web Site are protected by applicable copyright laws, trademark laws and/or international conventions and treaties. All Materials are the exclusive and proprietary property of OhPhish and/or its third-party licensors.

    You may print or download portions of the Materials from this Website as authorised, provided that you agree not to change or delete any copyright or proprietary notices from such Materials. If you believe any content appearing on our Website constitutes a copyright infringement of another party’s rights, please contact us immediately at [email protected] to notify us of this infringement.

    Your submission of files including, but not limited to: Resumes, e-mail, flash movies, images, logos, audio loops, and other software hereby constitutes your agreement to grant Shield Alliance International Limited a non-exclusive, royalty-free, worldwide, sub-licensable, perpetual license, to reproduce, distribute, transmit, modify, adapt, sub-license, and publicly display any such submissions, unless otherwise specified by an agreement made in writing by you and Shield Alliance International Limited.

  8. License & Website Access Shield Alliance International Limited grants you limited license to access and make personal use of this Website and not to download (other than for page caching purposes) or modify it, or any portion of it, except where explicitly authorised to do so. This Website or any portion of this Website may not be reproduced, duplicated, adapted, copied, sold, resold, transmitted or otherwise exploited for any commercial purpose without the express written consent of Shield Alliance International Limited. You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, flash movie, page layout, or form) of without the express written consent of Shield Alliance International Limited. You may not use META tags or any other “hidden text” which utilize or any other derivative of our domain, company name or registered trademarks without the express written consent of Shield Alliance International Limited. You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the so long as the link does not portray any false, misleading, derogatory, or otherwise offensive matter.It is further understood and agreed that Shield Alliance International Limited cannot and does not guarantee or warrant that files made available for downloading through the website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. It is your responsibility for implementing sufficient safeguards and procedures to ensure that any files obtained through are free from such contaminations.
  9. Permissions to use logo You grant permission to Shield Alliance International Limited to use your logo on the shieldalliance Website, or any other marketing material when referring to you. You will retain all title and rights to such logos.
  10. Disclaimer of Warranty/Limitation of Liability





  11. Third Party Link
  12. This Web Site may contain links and/or advertisements to other web sites maintained and/or owned by us in addition to links to web sites maintained and/or owned by third parties (“Linked Web Sites”). These Terms of Use do not apply to any such Linked Web Sites. An advertisement of, or link to, an Linked Web Site on this Web Site does not mean that we approve, endorse or accept any responsibility for such Web site, its content or use, or the use of products or services made available on or through such Web site, nor does ‘OhPhish’ present on any linked websites constitute or imply our endorsement of any such web site.

    Linked websites are not under the control of SHIELD ALLIANCE INTERNATIONAL LIMITED and we are not responsible for the contents of any linked site or any link contained in a linked site. SHIELD ALLIANCE INTERNATIONAL LIMITED provides links to you only as a convenience, and the inclusion of any link does not imply or constitute an endorsement by Shield Alliance International Limited.

    You acknowledge and agree that we are not responsible for the actions, content, accuracy, legality, decency, opinions expressed, privacy and security policies, and/or products or services provided or made available on or through any Linked Web Site , nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such web sites.

    Linked Web Sites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws, rules and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind and hereby disclaim all warranties, expressed, implied, or otherwise, with respect to any and all Linked Web Sites which you may access through this Web Site, the content thereof, or the products and/or services made available on or through such web sites. If you decide to leave our Web Site and access such other web sites, you do so solely at your own risk and you hereby waive any and all claims against us with respect to such web sites and your use of or reliance on any information, materials, products or services made available on or through such web sites. All applicable terms of use, rules, policies (including privacy and security policies) and operating procedures of such other web sites will apply to your use or access thereof.

  13. Governing Law By visiting the website, you agree that the laws of Hong Kong, without regard to principals of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Shield Alliance International Limited.
  14. Equitable Relief Not withstanding the foregoing, SHIELD ALLIANCE INTERNATIONAL LIMITED will have the right to obtain from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo or prevent irreparable harm, although the merits of the Dispute shall be resolved in accordance with the laws Hong Kong.
  15. Limited IndemnificationYou agree to indemnify, defend and hold harmless Shield Alliance International Limited, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website from and against all losses, expenses, damages and ‘costs, including attorney’s fees, resulting from any violation of these Terms & Conditions (including negligent or wrongful conduct) by you or your use and access of the website.
  16. International useGiven the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, e-mail, privacy, copyright, and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
  17. Other ProvisionsShield Alliance International Limited’s failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use. SHIELD ALLIANCE INTERNATIONAL LIMITED may assign its rights and duties under these Terms of Use to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved by SHIELD ALLIANCE INTERNATIONAL LIMITED.
  18. Copyright & Trademark ClaimsWe respect the intellectual property rights of others and expect our customers and users of the Web Site and/or Materials to do the same. Whether you are the holder of a trademark or copyright, we are committed to helping you protect your legal rights. Therefore, we have established the following policies for considering trademark and/or copyright infringement claims.

    To notify us that there has been a copyright or trademark violation, please follow the specific instructions in (A) for filing a trademark claim, or (B) filing a copyright complaint.

  19. Trademark Claims 1. If you (the “Complaining Party”) would like to submit a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark (registered with the United States Patent and Trademark Office on the Principal Register or, for foreign marks, registered with the appropriate intellectual property organization of your country; state registrations and registrations on the Supplemental Register are not considered valid for these purposes), we request that the Complaining Party substantiate such claim by providing the following information via email to “[email protected]”. The words “Trademark Claim” should appear in the subject line.
  20. To be considered effective, a notification of a claimed trademark violation must include the following information:

    • The trademark, service mark, trade dress, name, or other indicia of origin (“mark”) that is claimed to be infringed, including registration number.
    • The jurisdiction or geographical area to which the mark applies.
    • The name, post office address and telephone number of the owner of the mark identified above.
    • The goods and/or services covered by or offered under the mark identified above.
    • The date of first use of the mark by the owner identified above.
    • The date of first use in interstate commerce of the mark by the owner identified above.
    • A description of the manner in which the Complaining Party believes its mark is being infringed upon.
    • Sufficient evidence that the owner of the mark that is claimed to be infringing is a Cofense customer, if applicable.
    • The precise location of the infringing mark, including electronic mail address, etc.
    • A statement that the Complaining Party has a good faith belief that use of the mark in the manner complained of is not authorized by the trademark owner, its agent, or the law; and
    • A good faith certification, signed under penalty of perjury, stating that the Complaining Party is the owner, or is authorized to act on behalf of the owner, of the mark alleged to be infringed and that the information included in the notice is accurate.

    2. Upon receipt of the appropriate information identified in Section 1 above, for trademark claims, we will initiate an investigation. While we are investigating the claim, we, at our sole discretion and without any legal obligation to do so, may temporarily remove the display of the challenged material from the Web Site or other location, forward the Complaining Party’s written notification to the applicable Shield Alliance International Limited’s customer (if applicable), and/or if it is solely stored on a Shield Alliance International Limited’s server, temporarily remove or deny access to the challenged material.

    3. If we conclude that the Complaining Party has raised a legitimate trademark claim, we may, at our sole discretion and without any legal obligation to do so, permanently remove the display of the challenged material from the Web Site or other location, suspend the applicable customer’s Shield Shield Alliance International Limited’s account and/or, if it is solely stored on a Shield Alliance International Limited’s server, permanently remove or deny access to the challenged material. If we conclude that the Complaining Party has not raised a legitimate claim or if it is not clear whether the Complaining Party has raised a legitimate claim, we reserve the right to take no action or to restore, re-display or provide access to the challenged material (as applicable).

    Copyright Notices

    4. If the Complaining Party would like to submit a copyright claim for material on which you hold a bona fide copyright, we request that the Complaining Party substantiate such claim by providing us with the following information via email to “[email protected]”. The words “Copyright Claim” should appear in the subject line.

    To be considered effective, a notification of a claimed copyright infringement must include the following information:

    • An electronic signature of the copyright owner, or a person authorized to act on behalf of the owner, of an exclusive copyright that has allegedly been infringed.
    • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works (“Copyrighted Material”).
    • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
    • Information reasonably sufficient to permit us to contact the Complaining Party, such as an address, telephone number, and, if available, an electronic mail address at which the Complaining Party may be contacted.
    • A statement that the Complaining Party has a good faith belief that use of the Copyrighted Material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
    • A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is the owner, or is authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.

    For Copyright Claims, upon receipt of appropriate notification from the Complaining Party, pursuant to Section 1 of Copyright Claims above, we will remove or disable access to the material that is claimed by the Complaining Party to be infringing from the Web Site.

    If the Complaining Party provides us with proper and appropriate notification, pursuant to Section 1 of Copyright Claims above, including information reasonably sufficient to permit us to locate and remove or disable the allegedly infringing material in question, or includes information concerning repeat infringement, then we will forward the Complaining Party’s written notification to such alleged Infringer (“Alleged Infringer”) and shall take reasonable steps promptly to notify the Alleged Infringer that we have removed or disabled access to such material. You acknowledge that if you fail to comply with all of the requirements of this Section B, your notice of copyright infringement may not be valid.


    If you have any questions or comments, please submit them to us via email at [email protected]